Frequently Asked Questions
Please read our FAQ for answers to common questions.
What are your hours?
Our hours are Monday – Friday, 7 a.m. – 4:30 p.m. EST. We're located at 10400 Evendale Dr., Cincinnati, OH 45241
Which payment methods are accepted in the Online Shop?
Visa, Discover, and Master Card
How long will delivery take?
1 to 7 days, delivery is based on location.
How secure is shopping in the Online Shop? Is my data protected?
All information and data collected is secured.
What exactly happens after ordering?
Once an order is placed, you will receive an email confirmation. Depending on the stock availability your order will ship as soon as the next day. Material that is "made to order" will need a 3 week lead time.
Do I receive an invoice for my order?
Yes, you will receive an email and a mailed confirmation of payment.